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Time
and Materials Charges are charges for Customer requested
work performed by CoMedia Communications, Inc. (CCI)
employees on the Customer’s side of the demarcation
point or work done on network elements purchased by the
Customer from another provider. Typically Time and
Material Charges apply to work efforts associated with
the installation of inside wire, preparation of customer
telecommunication spaces and maintenance work on
customer equipment or inside wire. Chargeable time is
labor which includes, but is not limited to, work
preparation, actual work, and clean-up. Material Charges
are the items required to fulfill the job requirements.
Any work required to establish or reestablish network
access on the network side of the demarcation point is
excluded from Time and Materials Charges.
1. Description
Included in Time and Materials Charges are Initial and
Additional Time and Material Charges, the Trouble
Isolation Charge, the Optional Testing and Monitoring
Charge and the Dispatch Charge.
2. Definitions
Initial Time and Material Charge (ITM): The first
30-minute increment or fraction thereof of billable
premises work performed on the Customer’s premises.
Additional Time and Material Charge (ATM): All
30-minute increment or fraction thereof beyond the first
30-minute increment of billable premises work performed
on the Customer’s premises.
Trouble Isolation Charge (TIC): When a Customer
reports a trouble to CCI for repair or trouble isolation
and no trouble is found in CCI facilities and/or
network, the Customer shall be responsible for payment
of a Trouble Isolation Charge for the period of time
from when CCI personnel are engaged or dispatched to the
Customer’s premise to when the work is completed.
Troubles isolated to CCI facilities and/or network will
result in no charge to the Customer.
Optional Testing and Monitoring Charge (OTM): If
the Customer requests that CCI assist with network
testing, monitoring or otherwise assist the Customer
and/or their vendor, the Customer will be assessed
additional charges for the period of time from which CCI
personnel are engaged or dispatched to the Customer’s
premise to when the work is completed.
Dispatch Charge (DIS): A Dispatch Charge is in
addition to all applicable Initial and Additional Time
and Materials charges, Trouble Isolation Charge and
Optional Testing and Monitoring Charges. The Dispatch
Charge is a charge per premise visit or series of visits
by a CCI Field Technician to the Customer’s premise for
the purpose of performing billable premises work
authorized or requested by the Customer or the
Customers’ representative.
3. Charges
If
the trouble is isolated to the Customer network, and if
the Customer is quoted (advised) of the charges, the
following charges will apply:
Initial Time and Material Charge (ITM) – first 30-minute
increment: $75.00
Additional Time and Material Charge (ATM) – additional
30-minute increments: $50.00 each.
Trouble Isolation Charge (TIC): $85.00.
Optional Testing and Monitoring Charge (OTM): $300.00
flat fee
Dispatch Charge (DIS): $50.00
4. Exceptions
At
our discretion, charges may be waived.
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